Privacy Policy

ARCH – Privacy Policy

1. Introduction

   ARCH (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

   By using our website or submitting your personal information, you agree to the practices described in this policy.

2. Information We Collect

   We may collect and process the following types of information:

   a) Personal Information (provided by you):
   • Parent Name
   • Child Name
   • School Year and School Name
   • Email Address
   • Phone Number (if provided)
   • Payment details (processed securely through our payment partner)
   • Any additional information you provide through contact forms or email correspondence
   b) Automatically Collected Data: When you visit our website, we may automatically collect:
   • Your IP address
   • Browser type and version
   • Device information
   • Pages visited and time spent on the site

   This helps us improve our website performance and user experience.

3. How We Use Your Information

   We use your personal data to:

   • Process and manage your purchases or bookings
   • Deliver digital materials (such as test papers and online classes)
   • Communicate important updates, including exam schedules or new materials
   • Provide customer support and respond to your enquiries
   • Maintain records for accounting and compliance purposes
   • Improve our services and website functionality

   We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Payments and Data Security

   All online payments are processed securely through TransactWorld, our trusted payment gateway.

   We do not collect or store your debit/credit card details. All payment data is encrypted and handled directly by TransactWorld in accordance with PCI DSS (Payment Card Industry Data Security Standards).

   We take all reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure.

5. Legal Basis for Processing

   Under the UK General Data Protection Regulation (UK GDPR), we process personal data based on one or more of the following lawful bases:

   • Performance of a contract (e.g., to deliver purchased test papers)
   • Legal obligations (e.g., tax or accounting records)
   • Legitimate interests (e.g., improving our educational services)
   • Consent (where applicable, e.g., newsletter subscriptions)

6. Data Retention

   We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

   Typically:

   • Order and payment records are retained for 6 years for accounting compliance.
   • Contact details and emails are retained for up to 2 years unless you request deletion sooner.

7. Sharing Your Information

   We may share your information only with:

   • Payment processors (TransactWorld) for payment handling
   • Service providers assisting in website management or hosting (who are contractually bound to protect your data)
   • Regulatory authorities if required by law

   We never sell or distribute personal information for commercial gain.

8. Your Data Protection Rights

   Under data protection law, you have the right to:

   • Access the personal data we hold about you
   • Request correction of inaccurate or incomplete data
   • Request deletion of your data (“right to be forgotten”)
   • Object to or restrict certain types of processing
   • Request data portability (to transfer your data elsewhere)

   To exercise any of these rights, please contact us at archeducationlimited@gmail.com.

   We will respond within 30 days.

9. Cookies

   Our website may use cookies to enhance your browsing experience and gather analytics.

   You can modify your browser settings to block or delete cookies if you prefer.

10. External Links

    Our website may contain links to external websites (e.g., educational resources or payment gateways).

    We are not responsible for the privacy practices or content of third-party websites.

11. Updates to This Policy

    We may update this Privacy Policy from time to time.

    Any changes will be posted on this page with the updated effective date.

    We encourage users to review it periodically to stay informed.

12. Contact Us

    If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

    Email: archeducationlimited@gmail.com

    Company: ARCH